Returns and refunds

If you’re not satisfied with your order within the first 14 days of receiving your product, simply return it to us like-new condition, and we will accept a return or exchange. The shipping costs both for receiving and sending back the goods are charged to the customer. For information and details about withdrawal conditions, please write to  galvenais@galvenais.com. Return of goods is done in accordance with the Ministry of Consumer Protection Act.

Force Majeure
galvenais.com is not responsible for failure to fulfill Treaty obligations if it is caused by force majeure, which could not be expected, controlled or prevented. Cases of force majeure are considered natural disasters, such as fires, wars, civil unrest, riots, strikes, epidemics, embargoes, restrictions or loss of energy losses in power or the internet, as well as hardware and software malfunction.
More information:
Cabinet of Ministers Regulations No.207 “Regulations on distance contracts”
Cabinet of Ministers Regulation No. 631 “Procedure for Submission and Review of Consumer Claims on non-contract goods or services”.

Rights of withdrawal
On receipt of a product, please make sure that the goods supplied correspond to the order.
Product expiration date and the manufacturer are placed on the packaging.
The right of withdrawal is the consumer’s right to a given period (14 calendar days) withdraw from the contract (to refuse orders) without paying a penalty, interest or damages.
Guarantees and use the right of withdrawal pursuant to LR laws are in force as well as the type of goods sold and the specific characteristics.
Guarantees of rights is possible if the buyer has remained proof of purchase, which together with the purchased product shall be submitted to the Seller.
If the buyer wants to use the right of withdrawal it must be taken into account that the right of withdrawal can not be exercised:

  • after the expiration of the statutory deadline;
  • the product package is opened and / or damaged;
  • in respect of goods intended for a direct consumption, including medicines, hygiene products and cosmetics.

Exercise of the right of use in case the buyer has delivered the goods Seller shall be addressed, along with the purchase receipt, withdrawal form (download DOCX / PDF) and warranty card, if the customer has been issued.
The full amount of money of the returned goods will be payed within thirty (30) days from receipt of the refusal written by the Buyer. Seller is not responsible for any transaction or bank transfer delays after the thirty (30) day period.
The customer prepares a claim application in a free form or a filled in claim application form, issued by the Cabinet of Ministers Regulation No. 631 “Procedure for Submission and Review of Consumer Claims on non-contract goods or services” on 1 August 2006.

More information about consumer rights: CRPC website.
The general rules on consumer rights: www.likumi.lv.

Domestic Shipping

Shipping costs will appear during the checkout process. The parcel will be shipped within 1 to 5 business days from the payment’s verification. International Shipping Customs and other import duties and fees may be applied to international orders when the shipment reaches the destination. Such fees and charges are the responsibility of the receiver and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Delivery times may vary based on the shipping location. Usually, it takes from 48 to 72 hours to deliver.
Shipping fees and deadlines are determined depending on the kind of delivery.
Delivery of goods is provided by OMNIVA (option available in the Baltic states only) or postal services of Latvijas Pasts.

Customs, Duties & Taxes

When ordering on www.galvenais.com, client/customer is responsible for assuring that the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside the EU may be subject to import taxes, customs duties and fees applied by the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are applied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; “BrainBerry” Ltd has no control over these charges, nor can “BrainBerry” Ltd predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.